Frequently Asked Questions

Are your products authentic?

We source through connected beauty and wellness partners and established distributors. Product availability and fulfillment may vary by partner.

Why might my order arrive in more than one package?

Products may be dispatched from different partner locations. Separate tracking information may be issued for each shipment, with no additional charge solely because the order is split.

When will my order ship?

Processing varies by product and partner. Tracking is emailed when it becomes available. Please use the tracking link for the most current delivery estimate.

Can I return a product?

Personal-care purchases are final sale. We do review verified damaged, defective, incorrect, or missing-item claims. See our Final Sale + Order Issues page.

How should I choose a product?

Shop by concern, department, or Dr. Anna’s curated edits. Product education is general and is not personalized medical advice. Review product labeling and consult an appropriate licensed professional when needed.

Do you offer consultations?

No. Dr. Anna Alex does not provide medical consultations or personalized health plans through this store.

How do I contact you?

Visit Contact Client Care and include your order number when asking about an existing purchase.