Final Sale + Order Issues
A clear final-sale policy for personal-care products.
Because skincare, beauty devices, wellness products, and other personal-care items require controlled handling, purchases from Dr. Anna Alex are final sale and are not eligible for return or exchange due to preference, texture, scent, shade, compatibility, sensitivity, or a change of mind.
Damaged, defective, incorrect, or missing items
If an item arrives damaged, appears defective, is not what you ordered, or is missing from the shipment, contact Client Care within 7 days of recorded delivery. Include your order number, a description of the issue, photographs of the item and packaging, and the shipping label. Keep all packaging until the review is complete.
When a claim is verified, the available resolution may include a replacement, store credit, or refund, depending on inventory, the fulfillment partner’s requirements, and applicable law.
Order cancellations
Orders begin routing to fulfillment partners quickly. Cancellation requests are not guaranteed after an order is submitted. Contact us immediately and we will confirm whether fulfillment can still be stopped.
Important
This policy does not limit rights that cannot legally be waived. Products should be used according to their labeling and manufacturer directions. Discontinue use and seek appropriate professional guidance if irritation or an unexpected reaction occurs.